FREQUENTLY ASKED QUESTIONS

---

 Please note that most listing images are mockups and colors are not as vibrant as the actual printed merchandise especially on black sweaters due to the DTG printing method.

For design placement on the products - sizing and placing of image is approximate and not exactly as the mockup. I try to make it as close as possible but if an image is way smaller or larger than pictured, please notify me.

For shirt colors- if my manufacturer is sold out of a certain color, a color closest to that color will be used. For example, if heather prism peach is sold out, it will be replaced with heather peach. You will be contacted if that is the case or if there is nothing similar to replace it so that you may choose a different color. 

This is a small shop and everything is made to order.   Because of this, we do not accept returns or exchanges on printed merchandise unless it is due to a manufacturing defect. Please send an email to hellacutecompany@gmail.com for any issues. Be sure to include a clear picture of any defects.

Current processing is 3-5 business days. Bulk orders of $200+ are 7-10 business days. 

 Once your order ships, estimated shipping times:

1. USPS First Class Mail 3-4 Business Days for Delivery
2. USPS Priority Mail 2-3 Business Days for Delivery
3. USPS Priority Mail Express 1-2 Business Days for Delivery
4. USPS International First Class Mail 5-15 Business Days for Delivery
5. USPS International Priority Mail 6-10 Business Days for Delivery
6. USPS International Priority Express 3-5 Business Days for Delivery 

Please note, we are not responsible for lost, stolen, or delayed packages due to the postal service and we do not offer refunds for items that do not arrive on time, are lost, stolen or delayed by the post office.
We are also not responsible for a package that is lost or not received in time because the address you entered was incorrect. Please check that your shipping address is correct before making your purchase. 

 If you are purchasing outside the United States, there may be additional custom fees that I will not be responsible for. It is the responsibility of you the purchaser to cover any additional fees. 

For clothing: Machine wash cold inside out and air dry for a long lasting image.
For cups: Ceramic mugs are dishwasher and microwave safe. 

Tumblers: Top rack dishwasher safe.

 T-shirts and sweaters are unisex sizing unless otherwise noted in the listing. Unisex means that the item fits slightly oversized and meant to be worn relaxed & loose. For a more fitted look, order one size down from your normal size.
Please refer to the size chart within the listing to find your size.
For all other items, please refer to individual listings.